The Outdoor Plus Hay Stock Fire Tower
| Ignition Type |
Match Lit, Low Voltage Electronic Ignition, Plug & Play Electronic Ignition
|
California Prop 65 Warning
WARNING: This product can expose you to chemicals including Lead and Lead Compounds, which are known to the state of California to cause cancer, and Carbon Monoxide, Lead and Lead Compounds which are known to the state of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
Ignition Manuals
Match Lit Ignition
12V Electronic Ignition Manual
110v Plug & Play Electronic Ignition
Flame Sense Ignition Manual
The Outdoor Plus Color Guide
Solid Concrete
Metallic Concrete
Metallic Materials
Woodgrain Concrete
Warranty
View Warranty Here
Freight Claim Policy & Returns
Freight Claim Policy
*Damaged or missing merchandise claims must be made within 48 hours of receipt.
– All damages must be reported within 48 hours of delivery to qualify for any freight claims.
– Customers are responsible for inspecting the product at the time of delivery. If there is visible damage or defects to the packaging, customers are advised to refuse the shipment.
– If customer accepts the shipment, customer must notate and provide the description of the damage on the freight bill (bill of lading).
– Concealed damage needs to be reported within 48 hours of delivery. Customers are responsible for opening all packaging, inspecting all product, and notifying us within the 48-hour window.
– Pictures of the damaged freight and/or item are required for all claims.
– If a shipment arrives missing items, contact us immediately. After 48 hours of receipt, we will not be responsible for missing items.
*Freight Claims Form to be Submitted to info@havenlydecor.com*
Download the form here.
Return Policy
– Most unused items can be returned within 60 days of delivery.
– All returns need to be pre-approved with a Return Merchandise Authorization (RMA)
– All returns must be shipped back in manufacturer packaging.
– We will not accept returns on special order items.
– Returns are subject to a 25% re-stocking fee anytime they are cancelled after 48 hours, whether or not the order has shipped, and will be applied upon receipt and inspection of the item.
– It is the responsibility of the customer to return the product in the same new/undamaged condition in which it was received. If a return product is received damaged in shipping, it will not be eligible for a credit. We are not responsible for items received with damage. (Please refer to Freight Claim Policy)
– Items that have been damaged due to weather will not be covered under manufacturer’s warranty, and are not returnable at any time.
– The following items are not returnable at any time for any reason, if they have been installed or burned:
– gas logs
– gas burners
– gas stoves
– wood burning stoves
– fireplaces
– fireplace inserts
– chimeneas
– fire pits
– grills
– smokers
– any other product associated with gas (natural or propane) or fire.
This is a liability issue, and we are not responsible for any items once they have been installed and/or burned. If the item is believed to be defective, we will be happy to assist you with the warranty process through the manufacturer to resolve the problem.
For any questions, please reach us out via LiveChat, Email or Call
