Understanding Your Sauna Delivery
Before we ship your sauna, our friendly customer service team will contact you with all the shipment details and discuss any unique delivery needs, such as tricky property access that could lead to extra costs. For your convenience, we’ve summarized the delivery process below to keep you well-informed and ready for your sauna's arrival!
Types of Shipments
The Packaging
Your eagerly awaited sauna kit will be expertly packaged and securely delivered on one or two pallets, depending on its size, ensuring its integrity and safety throughout the transit process.
Here are examples of what the packaging can look like (varies by sauna):
Scheduling Your Delivery
We make sure your sauna arrives when it's most convenient for you! Every sauna shipment requires a pre-arranged delivery appointment. Once your sauna arrives at a shipping terminal near your location, the carrier will contact you to schedule your delivery. This means your sauna will never just randomly appear at your doorstep; you'll always be informed and integrated into the delivery timeline.
What to Expect at the Time of Delivery
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Liftgate Service: No need for heavy lifting! The delivery driver will use the liftgate service to lower the pallet(s) safely to ground level, ensuring an effortless offloading process for you.
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Curbside Delivery: The standard delivery protocol is to leave the sauna kit at a curbside location, which might be near your driveway or garage. It's important to note that standard delivery does not include carrying the shipment to your door.
Here's what taking delivery of your sauna can look like:
Post-Delivery Steps
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Documentation: Document the unboxing process with photographs. This can be instrumental if any disputes regarding damages arise. Let us know immediately if you see any damage on the packaging.
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Inspect: Once unboxed, thoroughly inspect the sauna for any potential damages and verify that all components are present. Spot any issues? Contact us immediately!
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Assembly: Using the manufacturer's guide, begin the setup. Depending on the sauna kit, you may need to hire an installer.
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Testing: After assembly, power up the sauna. Check its controls, temperature, and ensure all components function seamlessly.
If you have any questions, we are here nearly 24/7 to support you the whole way through.
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