Dynamic Vila 3-person Ultra Low EMF FAR Infrared Sauna (Canadian Hemlock)

We work very hard to ensure that we offer the absolute best prices online.

We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price or higher. If you find another online store that offers a lower price then contact us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

If you qualify for a refund, you will be refunded the difference in price to your credit card. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well (our Price Cut Guarantee) To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the refund accordingly.

Our Price Match Guarantee has some limitations:

Love it, or Your Money Back

We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted. If your purchase is in any way, shape, or form faulty, we’ll fix it, replace the purchase free of charge, or give you your money back.

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@havenlydecor.com. No Shipping outside the lower 48 in USA. If you have questions regarding anything below, please send an email to info@havenlydecor.com or use the chat below or call us at 1-360-233-2867.

Cancellations & Refunds:

At Havenly Decor, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). If you have questions, please send an email to info@havenlydecor.com or use the chat below or call us at 1-360-233-2867.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-360-233-2867 , the chat in the bottom right, or email info@havenlydecor.com any time.

Cancellations of Custom Orders Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return.

This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs.

If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).

Order delays have proven to be unavoidable and outside of Havenly Decor's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim. Contact info@havenlydecor.com for any questions. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

What is the difference between your saunas and others out in the market?

1. Our brand of saunas is #1 in the US by a landslide
2. Quality of construction #1 in the industry
3. Carbon (not Ceramic) infrared heaters
4. 5 year Warranty 
5. Fully loaded saunas
6. Floor Heater
7. Chromotherapy Lighting System
8. Dual inside/outside control panel
9. Thickness of walls and glass doors and windows
10. 100% “A” grade Canadian Hemlock 
11. Multiple support channels during and after purchase

What is the maximum temperature the sauna reaches?

The maximum temperature of this sauna model is 140 degrees Fahrenheit. Most often, people set the temperature at 120 degrees Fahrenheit.

Here is the breakdown by time:
- 20 minutes to reach 100 degrees Fahrenheit
- 30 minutes to reach 120 degrees Fahrenheit
- 40 minutes to reach 130 degrees Fahrenheit
- 50 minutes to reach 140 degrees Fahrenheit

Can I place it outside or on the porch?

This infrared sauna is for indoor use only. It needs dry space (no moisture, rain, or direct sun) to prevent changes in the texture and durability of the wood. It is not advisable to place it in a semi-open space (for example, a porch). Additionally, this type of sauna needs a room temperature of 65 degrees Fahrenheit to heat up easily.

Can I install it on the carpet?

Yes, infrared saunas are completely safe to place on any leveled surface, including carpet.

How long and how many people does assembly take?

It takes about an hour for one - two people to assemble. It is not necessary to have an additional tool other than a standard screwdriver to fasten the door.

Does it need to be vented?

No, there is a dedicated hole for this on the top.

What is the operation cost?

The cost depends on the frequency of use, the duration and the price per consumed kWh charged by your electricity provider. Using this infrared sauna 5 times a week for 30 minutes raises the monthly electricity bill by approximately $20.

*Please note that this is only a rough calculation and the actual amount will not be the same.

What is the difference between Low and Ultra Low EMF infrared?

The key difference between low and ultra-low EMF saunas is the level of electromagnetic field (EMF) emissions. Low EMF saunas emit EMFs within the recommended safety standards, usually below 3 milligauss (mG). Ultra-low EMF saunas, on the other hand, use advanced heating technologies to reduce EMF emissions to an absolute minimum, often below 1 mG. This results in an even safer and more health-conscious sauna experience with significantly reduced EMF exposure for the user.

Are your saunas safe and do they have any certifications?

A:  They have been scrutinized and tested at the highest levels and have all the major certifications which include ETL, CETL, and CE.  All of our saunas are 100% wood, No laminates and contain NO toxic glues. In fact, the interior of our saunas are blind nailed (no nail heads showing) and smooth sanded by hand. In addition, we belong to the ISO 9001 quality control program.

Can I safely use a lap top, IPad, Ipod, Cell phone, etc…in my sauna?

You can take any device into your sauna and generally use it up to a period of 30 minutes.  The dry heat will not affect your device however we recommend not keeping a device in your sauna for a period of no more than 30 minutes.  We recommend this because some customers like their saunas very hot.  Sweating on your device is the biggest issue, so please be aware of this

How long have you been in business?

Dynamic Saunas have been in business for 10 years.  Our brand is the #1 brand in the United States.  Simply put, we are the leader in the Infrared Sauna industry and are the best at what we do!  We humbly sell 12,000 saunas a year and are proud of our products.