Golden Designs 1-2 Person Reserve Edition GDI-8010-02 Full Spectrum with Himalayan Salt Bar

We work very hard to ensure that we offer the absolute best prices online.

We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price or higher. If you find another online store that offers a lower price then contact us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.

If you qualify for a refund, you will be refunded the difference in price to your credit card. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well (our Price Cut Guarantee) To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the refund accordingly.

Our Price Match Guarantee has some limitations:

Love it, or Your Money Back

We also guarantee that your order arrives in 100% perfect condition and is precisely what you wanted. If your purchase is in any way, shape, or form faulty, we’ll fix it, replace the purchase free of charge, or give you your money back.

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@havenlydecor.com. No Shipping outside the lower 48 in USA. If you have questions regarding anything below, please send an email to info@havenlydecor.com or use the chat below or call us at 1-360-233-2867.

Cancellations & Refunds:

At Havenly Decor, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). If you have questions, please send an email to info@havenlydecor.com or use the chat below or call us at 1-360-233-2867.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-360-233-2867 , the chat in the bottom right, or email info@havenlydecor.com any time.

Cancellations of Custom Orders Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return.

This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs.

If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).

Order delays have proven to be unavoidable and outside of Havenly Decor's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim. Contact info@havenlydecor.com for any questions. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

What is EMF and what are different ratings?

1. 1. EMF stands for Electro Magnetic Field, it is put off by all electronics and is measured in milliGauss or mG
   2. Long term health effects of EMF exposure are still being studied. The EPA (U.S. Environmental Protection Agency) has proposed a safety standard of 3 mG.
   3. Our infrared saunas have different EMF ratings:
      1. Low EMF <8mG (lowest cost)
      2. Ultra Low EMF <3mG (safe)
      3. Near Zero EMF <2mG (safest)

Will I sweat in my sauna?

You will sweat like no other.  You will burn 500 – 800 calories in a 30 minute session, and 2lbs – 5lbs of water weight at 60 minutes.  We have done extensive studies and you can lose significant weight using your sauna 3 + days a week.

Is shipping Free?

1. 1. Yes
   2. The shipper will call to schedule a delivery appt before showing up
   3. Saunas are delivered curbside on a pallet by a large delivery truck
   4. You are responsible for getting it into your house or final location

How long does it take to set up and install the sauna?

All of our saunas take about 1 -2 hours to assemble and install. Only a regular & Phillips head screwdriver is needed.  Two people are recommended.

What is the difference between your saunas and others out in the market?

1. Our brand of saunas is #1 in the US by a landslide
2. Quality of construction #1 in the industry
3. Carbon (not Ceramic) infrared heaters
4. 5 year Warranty 
5. Fully loaded saunas
6. Floor Heater
7. Chromotherapy Lighting System
8. Dual inside/outside control panel
9. Thickness of walls and glass doors and windows
10. 100% “A” grade Canadian Hemlock 
11. Multiple support channels during and after purchase

Are your saunas safe and do they have any certifications?

A:  They have been scrutinized and tested at the highest levels and have all the major certifications which include ETL, CETL, and CE.  All of our saunas are 100% wood, No laminates and contain NO toxic glues. In fact, the interior of our saunas are blind nailed (no nail heads showing) and smooth sanded by hand. In addition, we belong to the ISO 9001 quality control program.

How thick are your walls, and how are they constructed?

Our saunas are constructed using Canadian Reforested Hemlock Wood. This wood is kiln dried and contains no pesticides. Our saunas are constructed using staples and a non-toxic glue for a tongue-and-groove style of construction. Because we use double wall (hollow inside) construction on the wall panels, we are able to significantly reduce heat transfer to the outer walls allowing us to place an oil-based stain or clear coat finish (exterior/outer wall panels only). The wall panels are 6mm in thickness with a 1.25in inner frame.  The glass doors and windows are 3/8 inch thick, the best in the industry.

How much does it cost each month to operate, is infrared sauna energy efficient?

A: Infrared energy is extremely efficient and cost very little to operate each month.  For each hour of sauna usage, it costs about 10 – 15 cents.  We tell our customers if they took a 1 hour sauna session for 30 days in a row, it would cost under $20 total, and that means you are using it every single day which is quite rare.  The point is they cost very little to operate.

Are there instructions on how to set up my sauna?

Yes, you will receive an owner’s manual when you receive your sauna which include detailed instructions on how to set your sauna up.

How long have you been in business?

We have been in business for 10 years.  Our brand is the #1 brand in the United States.  Simply put, we are the leader in the Infrared Sauna industry and are the best at what we do!  We humbly sell 12,000 saunas a year and are proud of our products.

Do you use any toxic glue and what kind of exterior stain do you use on your saunas?

We absolutely do NOT use any toxic glue in any and all of our saunas.  And we use a clear coat Danish Finish oil on most of our saunas.